The client is not deodorized, thus may be affected by environment changes on the machine. Please try the following for Windows version.
In the meantime, try the Linux version,
https://aotu.ai/releases/brainframe/v0.29.6/v0_29_5_brainframe_linux_client.zip
Be aware that brainframe client is an opensource project available here: GitHub - aotuai/brainframe-qt: 🧠🖼️ The official desktop client for BrainFrame, made with Qt. bug fixes & enhancements from the community are welcome.