The client is not deodorized, thus may be affected by environment changes on the machine. Please try the following for Windows version.
In the meantime, try the Linux version,
Be aware that brainframe client is an opensource project available here: GitHub - aotuai/brainframe-qt: 🧠🖼️ The official desktop client for BrainFrame, made with Qt. bug fixes & enhancements from the community are welcome.